LEADING AMID TRAVELLING AGENCIES IN KOLKATA
CitiRyder Pvt. Ltd. is a full-service travel agency that serves business and leisure clients who require professional, friendly and efficient organization of their inbound travel & tourism needs. It was founded as a private company in 2010 and has quickly grown to become a leading company in the region. CitiRyder has its own companies & offices in Sector V & Bhawanipore.
Our company is manned with experienced, knowledgeable, multilingual and highly qualified team based on considerable experience combined with youthful enthusiasm and creative spirit, in-depth knowledge of the products and services we offer and commitment to all aspects of Travel Management.
To continue offering its customers with a variety of and best possible quality services, our company has and will strive to have excellent cooperation & relationship with several international organizations and suppliers worldwide to meet client needs and expectations.
CitiRyder’s sustainability and practices are directly linked to its employee’s believe in fundamental corporate values to satisfy customers with innovative technology, superior quality, value and friendly services.
CitiRyder Pvt. Ltd. has the knowledge, expertise and experience to arrange and deliver all travel & tourism related requests received from a company, family or individual no matter how big, small or unusual are the needs.
Our staff, your travel consultants loves solving puzzles, no matter how many pieces, in order to clearly see the big picture. Our passion comes from managing and analyzing all of the tiny details that embody leisure and corporate travel—from the simplest to the most challenging needs.
Since we consider our Customers as the core essence of our company, we have also developed our portal/website in such a way through which customers can search for various tour packages to various destinations, any information required and enroll themselves in our outstanding loyalty program and get a chance to win exciting offers and cashbacks to their profits.
SERVICES TO MAKE YOUR TRAVEL EASIER
The languages spoken by our staff include English, Hindi and Bengali. They are thoroughly trained in our innovative technology and systems which are superior to what are available to the majority of travel agencies so as to service our clients in the best way possible. For further improvement of our services, if necessary, we have access to our large network of partners/associates, contacts and suppliers in and around.
Our friendly, professional and competent staff members as travel consultants always do their best to ensure that all our company’s travel and tourism related services are delivered on time and in full, covering every detail required for the client’s itinerary with the intention to complete satisfaction and/or even to exceed their expectations.
Among others, our superior customer services include :-
1.) Service from 7am to 9p.m, 6 days a week.
2.) Customer service including out of office hours.
Speedy reporting on related travel services, including financials.
3.) Customized solutions to each client’s travel requirements.
4.) Multiple options and flexibility at every level of our clients itineraries.
5.) Customer feedback – email, social media and face-to-face.
6.) Continous availability of attractive special offers and packages.
Identification of cancelled rides and prompt rebooking.
WE ARE MORE THAN A TRAVEL AGENCY
Our staff was and is already among the best in the travel industry and CitiRyder continuously support their further betterment. We have always training programs for them to further enrich their skills and knowledge on our innovative tools and technologies for a better customer service, marketing and sales campaigns. To serve our customer in a more convenient, user friendly and professional way, CitiRyder offers it’s services via the following affiliated website/portal:
Our companies vision is to become a leading travel and tourism related service provider and a agent throughout the country.
To meet our clients everyday travel needs through our excellent service and with both effective and cost effective service operation. To reach the company’s vision, our mission also extends with a lot of promotion strategies, establishments and other ways to strengthen our market postion and strategies.
CitiRyder is excited about its future and all the upcoming opportunities coming our way on our journey through the travel industry. Based on our companies vision and mission, we hope and plan to continue our growth in a steadfast way and provide our customers the best and the most sophisticated services and the best deals and offer to our clients, agency and supplier network in and around.
INCREASING OUR NETWORK
We are continuously working on further expanding our services and our travel agency and soon starting our intercity travel operations. This will also would help us in expanding our travel propostions and also help us build a wider field of customer network. Also we will get a wider platform for increasing our sales which would also lead to the formation of a larger customer network and therby ensuring too side profit margins to widen.
IMPROVISATION OF PSOTION VIA TRAINING
Our support staff is already one of the best in town. CitiRyder supports a continuous staff improvement and staff knowledge in the particular field to provide better performance via better and daily upgrading technology and tools.